Management Policies
Compliance
ZAGOPE – CONSTRUÇÕES E ENGENHARIA, SA (ZAGOPE) has a Compliance Management System based on the best international and governance practices and on the international standard ISO 37001 (Anticorruption Management System), strictly complying with the legislation in force in the markets where it operates.
On January 19th, 2021, ZAGOPE was awarded ISO 37001 certification by the certification entity RINA.
This recognition is an important milestone, certifying that our Anticorruption Management System meets all the requirements of this international standard.
The certification includes our offices in Lisbon, Madeira, Mozambique, Angola and Ghana, and all the processes, from prospecting to the execution of civil and industrial construction works.
ETHICS COMMITTEE Compliance Team
- Code of Ethics and Conduct
- Policies and Procedures
- Internal Controls
- Risk Assessment
- Suppliers Assessment
- Management of Legal Requirements
- Contractual Instruments
- Compliance Agents
- Confidential Channel
- Disciplinary Measures
- Processing of Incidents
- Continuous Monitoring of Transactions
- Audits
CODE OF ETHICS AND CONDUCT
Zagope’ s Code of Ethics and Conduct was created for all collaborators and partners to work together with harmony. Its devices show that we wish to gain clients not only due to our technical skills, but mainly because of our ethical values.
Please explore the document to learn more about the practices and principles that drive us.
STANDARD FOR RELATIONSHIPS WITH PUBLIC AUTHORITIES
Zagope is committed to follow a strict operation compliance and determine any deviation to its guidelines, with the aim of creating a fairer and more efficient business environment in the markets where it operates.
To that end, it counts on the Standard for Relationships with Public Authorities, whose aim is supplementing the Code of Ethics and Conduct and establishing guidelines to steer the ethical conduct of collaborators and partners regarding their relationship with public authorities and public agents, both national or foreign.
TALK TO US
Anyone can communicate with Zagope to report situations that violate the Code of Ethics and Conduct.
The service is available by telephone (free call), which is operated by a subcontracted and independent specialized company. The call can be anonymous, thus ensuring there will not be any type of retaliation.
Anyone can make complaints that violate the guidelines of our Code of Ethics and Conduct.
The service is available via the website and by telephone (free of charge) and is operated by an external, specialised and independent company, guaranteeing transparency and anonymity whenever the person so wishes.
800 180 757
+244 226 434 505
0800 721 0766
0800 55590
0800 666 1660
1809 5630071
The service is available via the website and by telephone (free of charge) and is operated by an external, specialised and independent company, guaranteeing transparency and anonymity whenever the person so wishes.
800 180 757
+244 226 434 505
0800 721 0766
0800 55590
0800 666 1660
1809 5630071
Complaints can also be made in person, at the request of the complainant, via email: compliance@zagope.pt.
Zagope guarantees that it will not retaliate against any whistleblower who raises concerns or reports in good faith.
Quality, Health, Safety and Environment
ZAGOPE’s aim is achieving the following goals through its operation: the trust of clients, a competitive business performance, more value for shareholders, satisfaction, motivation and training.
In the markets where it operates, Zagope considers the following factors as essential for the development of its businesses: acting ethically and managing business risks efficiently.
Certificates: ISO 9001 / ISO 14001 / ISO 45001
Certifications Scope:
